Privacy Policy

Consilium Group UK have produced this privacy statement as an illustration of our commitment to your privacy. This statement outlines our policy with regard to your use of our website.

Consilium Group UK is committed to keeping customer information confidential and used solely for the purpose of serving you better.

We will, at all times, process and utilise the personal information you provide in accordance with the Data Protection Act 1998.

When you visit our website, we automatically recognise some information about you, including your Internet service provider. We don’t automatically recognise your name, address, e-mail address or any other information specific to you, unless you give us that information via our registration form.

When you place your order, we only gather the information necessary to complete your order, nothing more. We will never misuse the information that you provide.

Why is our Website secure?

The SSL (Secure Sockets Layer) is the most powerful encryption available on the Internet. This means that any information related to your credit card is encoded when being sent to us, so no one else is able to read it. You know that you are entering a secure area when the URL to the left of the colon changes from 'http' to 'https'…also, your browser may have a special symbol, like a key or a lock.
Having a secure server takes the risk out of your credit card transactions. We also do all order processing on software that is separate from the Internet, so there is no danger of anyone gaining access to your order information.

In the extremely rare case of credit card fraud, your card issuer offers you full protection. This means there is absolutely no risk to you. We want you to feel totally at ease every time you visit our site to get information, request a sample and place an order.

**Please note that e-mail is not encrypted and not considered a secure way to transmit your credit card information.

If you still do not feel comfortable about leaving your credit card information on our secured website, please contact one of our customer care representatives at 01843 233118 and they’ll be happy to help you with your order.

Website tracking

We track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is only analysed as a sum total and not at individual customer level.

Email Alerts

From time-to-time we will e-mail you with exciting offers and promotions. This will help you take advantage of savings we may have on a product you normally order or an item that may be of interest to you. If you do not wish to receive emails regarding promotions, just 'opt out' and you will just receive emails regarding orders that you have placed with us.

Cookies

Certain parts of our website use "cookies" to keep track of your visit and to help you navigate between sections. This enables us to deliver content that is specific to your interests and gives us an idea of which parts of our website. You are visiting. A cookie is a small data file that certain websites write in to your hard drive when you visit them.

A cookie file can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information you have supplied yourself. Our cookies do not read data from your hard disk or read cookie files created by other sites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous